Customer Service

For Learners

Course Key Facts

Course: Customer Service
Study Period: 5-6 days
Qualification: Customer Service Level 1 & 2


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What’s In It For You?

  • Start a career in an industry you’re genuinely interested in.
  • Develop skills and confidence with the support of our assessors to find employment in a variety of industries.
  • Earn great money once you start working.
  • Career progression – this is the start point of your new career and you have the opportunity to gain experience and progress within the industry.

Why Use TSL?

We take great pride in the knowledge and experience our assessors have of their particular field. They are experts who are always on hand to provide guidance and support to ensure you successfully complete the course to your highest possible standard. We are flexible, approachable and will support every step of your training journey, preparing you for employment.

Another reason as to why TSL are the right choice for you is our commitment to helping you find employment once you’ve completed the course. From our partnership with a variety of organisations within this industry, we often have hundreds of job vacancies we can put you forward for.

Course Overview

At Training Strategies our Customer Service course allows individuals to gain experience and qualify to work in an industry that is always growing and seeking new staff. Our advanced pre-employment course exceeds industry standards and develops skills and understanding in a range of areas around the customer service field and prepares you for employment.

Our Level 1 qualification will ensure you have a strong understanding of how to deliver customer service effectively and communicate correctly in the working environment. Once you begin Level 2, you will gain a greater knowledge of handling more difficult customer experiences and become more involved in improving your team’s level of customer service.

Course Content

The Customer Service course runs over a 5-6 day period and is divided into two components:

  • How to deliver good customer service.
  • Different methods of communication.
  • How to provide customer service in line with organisational procedures.
  • How to effectively deal with customer queries, complaints and problems.
  • Communicating in a work environment.
  • Delivery of effective customer service.
  • Self-assessment.
  • Career progression.
  • Working well in a team.
  • Delivery of quality Customer Service.

Assessment Process

Unlike many of our other pre-employment courses, this programme does not have an examination on the final day. Instead, you will be assessed on the work you have completed during the course and submitted to your assessor in your portfolio.

We know how stressful assessments can be, but there is no need to panic. Our experts will be on hand to provide information, advice and guidance throughout the entire training process ensuring you’re fully prepared and completing work to the best possible standard.

Here are some numbers we’re proud of:


of our learners have completed their training and achieved the course qualification.


of these learners were later helped into employment with the support Training Strategies.

Don’t Miss Out!

We’re securing the funding to cover all costs, training and developing your skills to ensure you’re at the highest possible working standard and even putting you in touch with our partner organisations to find employment.

All you need to do is attend …
We’ll help with everything else!

Frequently Asked Questions

Here’s what sets TSL apart from other training providers:

  1. Our expert assessors will guarantee you have the vital knowledge, skills and experience to succeed in a variety of customer serviced based roles once you’ve completed the course under our guidance.
  2. Our involvement doesn’t stop there. We often have hundreds of vacancies wanting to be filled with our partner organisations.

It’s easy. You can either book online by entering your details below or call our team of experts on 0151 705 6799.

From a short phone conversation, our advisors will ask a few questions to guide you through the entire sign up process and establish if you’re eligible to complete the course and receive full funding.

There is no examination for this pre-employment course; you will be assessed through the portfolio of work you have completed to show you have developed the correct skills. Once you’ve completed all units and passed the portfolio requirements we will process your certificate.

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