Contact Centre

For Employers

Course Key Facts

Course: Contact Centre
Qualification: Level 2 Certificate in Contact Centre Principles
Customer Service
Personal Development for Employability
Why Training Strategies are the right provider for you:
  • We source and train the right candidates that are a strong fit with your organisational expectations.
  • There is no cost for your business to hire an individual who has been fully trained to the highest industry standard.
Course Overview
Our Content Centre course develops learners’ skills and industry knowledge in a range of areas, including:

  • Advanced knowledge of computer software systems, including: Microsoft Office.
  • Developing a professional telephone manner.
  • Enhanced customer related skills and delivering a quality service.


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Our Process

At Training Strategies, we design an employability course that is tailored to your business requirements, selecting the most suitable candidates for your organisation.

Our expert assessors will ensure learners develop a great knowledge of the industry and are equipped with the right skillsets and experience for employment success.

Throughout the course we will ensure candidates are fully prepared for your business’ interview process and are confident in their ability to succeed and showcase the knowledge they have developed.

Once candidates have completed the course, you have the choice of applicants who are aware of what the job role will entail and are excited about the employment opportunity within your organisation.

When the recruitment process is complete and you have recruited the most suitable candidates, we will continue to support them as they settle into their new job role within your business.

The Benefits For Your Organisation

  • It is totally FREE – there are no personal costs for your organisation to recruit an individual who has been trained to your business standard, as government funding covers the entire course cost.
  • A perfect match – we are dedicated to sourcing candidates so that we train who are most suited to your organisational expectations.
  • Tailored to your ideals – our bespoke training courses are tailored to your organisation to ensure candidates develop the correct industry skills to positively impact your business.
  • Employees with vast industry knowledge – our expert assessors are dedicated to our learners and ensure they have established an enhanced awareness of the industry in which they will be working.
  • Confidence in your team – we will build candidates’ confidence and knowledge to ensure they are fully prepared to progress through your organisation’s interview stages and excel within your workforce once employed.

Course Content

The Contact Centre course is divided into 4 compulsory components (additional units can be tailored to individual organisational needs and requirements):

  • Enhancing your professional phone manner.
  • Understanding and applying assertiveness.
  • Handling telephone calls.
  • Adhering to company guidelines and promoting a positive and professional image in line with organisational policies and procedures.
  • Advancing working knowledge of computer software systems, including: Microsoft Office.
  • Developing a wide range of computer competencies, including: advanced keyboard skills and understanding information systems.
  • Communicating in work environment.
  • Delivering effective customer service.
  • Self-assessment.
  • Working well in team.
  • Delivery of quality of customer service and dealing with issues and complaints.
  • Communicating in a business environment.
  • Self-assessment.
  • Career progression.
  • Working well in a team.
  • Delivery of quality Customer Service.

Assessment Process

The assessment process for this course is:

  • A Portfolio of work completed during the course.

Here are some numbers we’re proud of:


of our learners have completed their training and achieved the course qualification.


of these learners were later helped into employment with the support Training Strategies.

Don’t Miss This Opportunity!

We are securing funding to cover all costs to train and develop candidates to your business standards and expectations, and ensuring they are fully prepared and confident for your organisations interview process.

We will take care of everything. …

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