For Employers

Course Key Facts

Course:Cleaning & Support Services
Study Period:5-6 days
Qualification:Level 1 & 2 Certificate in Cleaning & Support Services and Customer Service
Customer Service
Personal Development for Employability
Why Training Strategies are the right provider for you:
  • We select the correct calibre of candidates to guarantee they are the most suitable match for your organisation.
  • There is no personal cost to your business to hire an individual who has been upskilled to your expectations.
Course Overview
Cleaning & Support Services employability course develops learners’ skills and industry knowledge in a range of areas, including:

  • How to maintain a healthy and safe working environment, controlling hazardous substances.
  • Delivering effective customer service. 


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Our Process

We create an employability course that is organised around your business needs and expectations, selecting the most suitable candidates for your organisation.

Our quality assessors will ensure learners have developed a great awareness and understanding of the industry and are equipped with the right skillsets for employment success.

Throughout the course we will ensure candidates are fully prepared for your business’ interview process and are confident in their ability to succeed during the recruitment process.

Once individuals have completed the course, you have the choice of applicants who are aware of what the job role will entail and are excited about the employment opportunity within your business.

When the recruitment process is complete and you have hired the most suitable candidates, we will continue to offer support as they embed into your business and settle into their new job role.

The Benefits For Your Organisation

  • It is totally FREE – as government funding covers the entire training course expense, there are no personal costs for your organisation to recruit an individual who has been trained to the highest industry standard.
  • A perfect match –we are dedicated to finding the most suitable candidates that are most similar to your organisational expectations.
  • Tailored to your ideals – our bespoke training courses are tailored to your business needs and ideals to ensure candidates develop the industry skills to positively boost your business.
  • Employees with vast industry knowledge – our expert assessors are committed to our learners and ensure they have developed an enhanced awareness of the industry in which they will be working by the completion of the course.
  • Confidence in your team – we will build candidates’ confidence and knowledge to ensure they are fully prepared to progress through your organisation’s interview stages and excel within your workforce once employed.

Course Content

The Cleaning & Support Services course is divided into 4 compulsory components (additional units can be tailored to individual organisational needs and requirements):

  • How to deliver good customer service.
  • Different methods of communication.
  • How to provide customer service in line with organisational procedures.
  • How to effectively deal with customer queries, complaints and problems.
  • Communicating in a business environment.
  • Self-assessment.
  • Career progression.
  • Working effectively in a team.
  • Delivery of quality Customer Service.
  • Reducing risks and understanding health and safety procedures.
  • Maintaining personal hygiene standards.
  • Self-assessment.
  • Communicating in a business environment.
  • Self-assessment.
  • Career progression.
  • Working well in a team.
  • Delivery of quality Customer Service.

Examination Process

The assessment process for this course includes:

  • Customer Service Level 1 Portfolio (completed during the course).
  • Customer Service Level 2 (completed during the course).
  • Multiple-choice exam (on the final day of the course).

Here are some numbers we’re proud of:


of our learners have completed their training and achieved the course qualification.


of these learners were later helped into employment with the support Training Strategies.

Don’t Miss This Opportunity!

We are securing funding to cover all costs to train and develop candidates to your business standards and expectations, and ensuring they are fully prepared and confident for your organisations interview process.

We will take care of everything. …

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