For Employers

Course Key Facts

Qualification:Hospitality - Food & Beverage Service
Customer Service
Personal Development for Employability
Why Training Strategies are the right provider for you:
  • We will source and screen candidates to ensure they are the perfect match for your business.
  • There is no cost to employ an individual who has been upskilled to your organisational expectations.
Course Overview
Our Hospitality pre-employment course develops learners’ skills in a range of areas, including:

  • How to work effectively as part of team.
  • How to keep the customer at the heart of everything.
  • How to maintain a safe, hygienic and secure working environment.


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Our Process

We will establish a programme built around your organisational needs, sourcing and screening the most suitable candidates for your business.

Our bespoke training courses will ensure candidates have developed a great knowledge and understanding of the industry.

Throughout the employability course we will ensure individuals are prepared and well practiced for your business’ interview process.

Upon course completion, you have the choice of applicants who are aware of what the job will entail and are excited about the employment opportunity.

Once you have completed the recruitment process and chosen the most suitable candidates, we will offer support as they embed into your business.

The Benefits For Your Organisation

  • It is totally FREE – as we secure government funding to cover all training expenses, your business has no personal cost to recruit an industry-trained candidate.
  • A perfect match – we will source and screen candidates to ensure we find those who are most suitably matched to your organisation.
  • Tailored to your ideals – our courses are tailored to your organisational needs to ensure individuals develop the specific skillsets required to boost your business.
  • Employees with vast industry knowledge – our expert assessors will ensure learners have an enhanced understanding of the industry in which they will be working.
  • Confidence in your team – throughout the training, we will build candidates confidence to progress through your organisation’s interview stages and excel within your workforce.

Course Content

The Hospitality employability course is divided into 5 compulsory components (additional units can be tailored to individual organisational needs and requirements):

  • Understanding the different sectors of the catering and hospitality industry.
  • How to provide customer service in line with organisational procedures.
  • How to effectively deal with customer queries, complaints and problems.
  • Communicating in a work environment.
  • Knowledge of health and safety procedures.
  • Identifying hazards in the workplace.
  • Communicating in work environment.
  • Delivering effective customer service.
  • Self-assessment.
  • Working well in team.
  • Delivery of quality of customer service and dealing with issues and complaints.
  • Understanding the importance of keeping food safe.
  • Taking personal responsibility for food safety.
  • The importance of personal hygiene.
  • Understanding the importance of keeping the work areas clean.
  • Communicating in a business environment.
  • Self-assessment.
  • Career progression.
  • Working well in a team.
  • Delivery of quality Customer Service.

Assessment Process

The assessment process for this course includes:

  • Portfolio (completed during the course).
  • A multiple-choice examination (on the final day of the course).

Here are some numbers we’re proud of:


of our learners have completed their training and achieved the course qualification.


of these learners were later helped into employment with the support Training Strategies.

Don’t Miss This Opportunity!

We are securing funding to cover all costs to train and develop candidates to your business standards and expectations, and ensuring they are fully prepared and confident for your organisations interview process.

We will take care of everything. …

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