Team Leading

For Employers

Course Key Facts

Course: Team Leading
Study Period: 12+ Months
Highfield Level 2 Diploma in Team Leading (Framework)
Highfield Level 3 Certificate in Team Leader / Supervisor (Standard)


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Our Process

  • Our advisors will guide you through the complete process – starting by addressing any skills gaps within your organisation that our Ofsted accredited training programmes can fill.
  • As apprenticeships are work-based programmes, we will liaise with you to guide your employee to a training course that is appropriate and relevant to their current job role and business level.
  • 80% of the course will be completed on the job, putting your employees’ newly developed skills into practice from the offset. For the remaining 20%, apprentices complete off-the-job training, which includes: online learning, training and shadowing delivered by the employer, industry visits and time spent writing and completing assessments.
  • Our highly skilled coaches will provide constant support and guidance during the apprenticeship, ensuring your employee is confident and comfortable at all times.
  • Depending on the apprenticeship completed and the industry in which you’re working, your candidate may also be eligible to complete free Functional Skills English and Maths courses to increase confidence and knowledge.
  • As part of the apprenticeship, candidates may be required to complete an End-point Assessment (EPA) carried out by an independent organisation, which tests everything covered during the course.
  • Once the programme is complete, your employee will achieve their qualification and receive their course certificates.
  • Depending on the apprenticeship level your employee has completed, they may be able to progress on to higher levels of the programme.


  • Training for all levels of the organisation:

We can revolutionise your organisation by training your employees at all business stages, from entry level to senior management; our training ensures everybody is able to fulfil their role more effectively.

  • Save Money:
    • 95% fully funded courses.
    • Spread your 5% cost over 5 months to offset major expenses.
  • Investing in Your Future Growth:

Investing in employee training ensures they are committed to the business and building a future within the organisation.

  • Filling Those Skills Gaps:

Our flexible approach ensures we can help your business address any skills gaps and make sure they are filled.

  • On-the-job Training:

On-the-job accredited training minimises disruptions of studying on employees’ day-to-day workload.

Course Overview

This accredited apprenticeship is suitable for apprentices working within a team-leading role in a variety of industries. The course covers areas including: leading and managing a team, managing personal and professional development, understanding business. Other unit subjects are: participating in a project, contributing to meetings and resolving customer service problems.

The Team Leader / Supervisor apprenticeship is an integrated programme of knowledge and skills acquisition, developed alongside core behaviours expected of a competence worker operating in a regulated field. The award of the apprenticeship certificate will signify a recognition of competence in a role and enable progression to higher levels of skills development.

Standard Breakdown

On Programme

  • Learning and Development:

The on program aspect of the apprenticeship covers the essential skills required to succeed in a customer service environment, including: the principles and practice of learning and development and improving your own performance and customer awareness.

  • On-the-job Training:

Apprentices receive on-the-job training to ensure they are able to put newly acquired skills into practice from the outset.

  • Off-the-job Training:

Apprentices complete off-the-job training, which includes: online learning, training and shadowing delivered by the employer, industry visits and time spent writing and completing assessments.

  • Diploma:

An industry relevant qualification is optional and can be included within a qualification tailored to employer requirements.

  • Functional Skills:

Apprentices are required to have achieved Functional Skills Level 1 Maths and English to be eligible to complete Level 2 exams prior to completion of their Apprenticeship.

To progress to Gateway, apprentices’ must complete all aspects of On Programme.


In order to prepare the apprentice for their End Point Assessment (EPA) we:

  • Plan EPA – timescale, dates, information etc.
  • Preparation of Showcase Portfolio.
  • Complete Mock Professional Discussions.

To keep the process in line with the final EPA, our practice assessments are carried out by another member of our assessing team so there is no assessor/apprentice connection already established.

Assessment Process

These apprenticeships are assessed through the work completed during the course and submitted in a portfolio of evidence to the course assessor. In order to achieve this qualification, apprentices must demonstrate that they have met the required assessment criteria.

End Point Assessment (EPA)

  • Knowledge Test – using scenarios and questions.
  • Competency Based Interview – this interview is an opportunity for apprentices to demonstrate the skills, knowledge and behaviours they have developed from across the standard. As well as answering questions asked by the EPA assessor, apprentices will also showcase the portfolio of work they have previously completed during On Programme.
  • Portfolio of Evidence – assessment of work completed during programme.
  • Professional Discussion – this discussion relates to continuous professional development activity and tests the apprentices’ in-depth understanding of their work and industry, and application of knowledge, skills and behaviours. It differs from an interview, which tends to consist of an assessor asking questions and the apprentice answering them; this EPA has more scope for professional interaction and discussion.

All aspects of the assessment strategy must be successfully completed to achieve certification.

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