The Operations / Departmental Manager apprenticeship is an integrated programme of knowledge and skills acquisition, developed alongside core behaviours expected of a competence worker operating in a regulated field. The award of the apprenticeship certificate will signify a recognition of competence in a management role.
This apprenticeship has been designed to provide access to development opportunities for as far wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.
Entry requirements for this apprenticeship will be decided by each employer, but may typically be five GCSE’s at Grade C or above.
It is strongly recommended, but not a requirement, that the apprentice undertakes a relevant Level 5 Diploma in Leadership and Management.
Apprentices must register with a relevant professional body to ensure they have access to management resources, wider networks and CPD activities.
Apprentices are required to complete a work-based project that covers a managerial process.
Regular performance reviews are to be undertaken by senior management.
With the support of their assessors, apprentices are required to complete a portfolio of evidence to demonstrate their understanding of the theoretical practices of the qualification, including: reports, evidence of tasks undertaken, demonstrations, presentations, assignments and email observations.
Apprentices will receive feedback from their line manager, direct reports, peers and customers / stakeholders.
Where an apprentice has not already achieved Level 2 English and Maths Functional Skills, they must do so before taking the End Point Assessment (EPA).
To progress to Gateway, apprentices’ must complete all aspects of On Programme.
In order to prepare the apprentice for their EPA we:
- Plan EPA – timescale, dates, information etc.
- Preparation and delivery of mock interview and presentation.
- Complete mock knowledge tests.
To keep the process in line with the final EPA, our practice assessments are carried out by another member of our assessing team so there is no assessor/apprentice connection already established.
The employer will make the decision as to when the apprentice is ready to process to the EPA, based on their competence and performance in their role. The decision will be supported by input from the training provider.