Management & Leadership

For Employers

Course Key Facts

Course: Management & Leadership
Study Period: 12+ Months
Highfield Level 3 Diploma in Management (Framework)
Highfield Level 5 Diploma in Leadership and Management (Framework)
Highfield Level 5 Certificate in Operations and Departmental Manager (Standard)


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Our Process

  • Our experts will guide you through the entire process – beginning by addressing any skills gaps within your business that our Ofsted accredited training programmes can fill.
  • As apprenticeships are work-based programmes, we will liaise with you to guide your employee to a training course that is appropriate and relevant to their current job role and business level.
  • 80% of the course will be completed on the job, putting your employees’ newly developed skills into practice from the offset. For the remaining 20%, apprentices complete off-the-job training, which includes: online learning, training and shadowing delivered by the employer, industry visits and time spent writing and completing assessments.
  • Our highly skilled coaches will provide constant support and guidance during the apprenticeship, ensuring your employee is confident and comfortable at all times.
  • Depending on the course being completed and the industry in which you’re working, your candidate may also complete free Functional Skills English and Maths courses to increase confidence and knowledge.
  • As part of the apprenticeship programme, candidates may be required to complete an End-point Assessment (EPA) carried out by an independent organisation, which tests everything they have covered during the course.
  • Once the training programme is complete, your employee will achieve their qualification and receive their course certificates.
  • Depending on the level your employee has completed, they may be able to progress on to higher levels of the programme.


  • Training for all levels of the organisation:

We can revolutionise your organisation by training your employees at all business stages, from entry level to senior management; our training ensures everybody is able to fulfil their role more effectively.

  • Save Money:
    • 95% fully funded courses.
    • Spread your 5% cost over 5 months to offset major expenses.
  • Investing in Your Future Growth:

Investing in employee training ensures they are committed to the business and building a future within the organisation.

  • Filling Those Skills Gaps:

Our flexible approach ensures we can help your business address any skills gaps and make sure they are filled.

  • On-the-job Training:

On-the-job accredited training minimises disruptions of studying on employees’ day-to-day workload.

Course Overview

This apprenticeship qualification is aimed at learners working in a management role in any industry sector. The Level 3 Management qualification covers topics including: managing personal and professional development, understanding business as well as a variety of units covering subjects in project management, managing budgets and implementing operational plans.

This apprenticeship qualification offers leadership and managerial training and covers the knowledge and skills required to manage the operations of their department. It includes: the interpersonal, leadership and management skills required to succeed in a management position. Apprentices will develop an understanding of how to manage the performance of their team members and how to enhance team performance while managing their own work effectively to meet team and organisation objectives.

Apprenticeship Summary

The Operations / Departmental Manager apprenticeship is an integrated programme of knowledge and skills acquisition, developed alongside core behaviours expected of a competence worker operating in a regulated field. The award of the apprenticeship certificate will signify a recognition of competence in a management role.

This apprenticeship has been designed to provide access to development opportunities for as far wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

Standard Breakdown

On Programme

  • Requirements:

Entry requirements for this apprenticeship will be decided by each employer, but may typically be five GCSE’s at Grade C or above.

  • Diploma:

It is strongly recommended, but not a requirement, that the apprentice undertakes a relevant Level 5 Diploma in Leadership and Management.

  • Registration:

Apprentices must register with a relevant professional body to ensure they have access to management resources, wider networks and CPD activities.

  • Project:

Apprentices are required to complete a work-based project that covers a managerial process.

  • Performance Reviews:

Regular performance reviews are to be undertaken by senior management.

  • Portfolio:

With the support of their assessors, apprentices are required to complete a portfolio of evidence to demonstrate their understanding of the theoretical practices of the qualification, including: reports, evidence of tasks undertaken, demonstrations, presentations, assignments and email observations.

  • Feedback:

Apprentices will receive feedback from their line manager, direct reports, peers and customers / stakeholders.

  • Functional Skills:

Where an apprentice has not already achieved Level 2 English and Maths Functional Skills, they must do so before taking the End Point Assessment (EPA).

To progress to Gateway, apprentices’ must complete all aspects of On Programme.


In order to prepare the apprentice for their EPA we:

  • Plan EPA – timescale, dates, information etc.
  • Preparation and delivery of mock interview and presentation.
  • Complete mock knowledge tests.

To keep the process in line with the final EPA, our practice assessments are carried out by another member of our assessing team so there is no assessor/apprentice connection already established.

The employer will make the decision as to when the apprentice is ready to process to the EPA, based on their competence and performance in their role. The decision will be supported by input from the training provider.

Assessment Process

These apprenticeships are assessed through the work completed during the course and submitted in a portfolio of evidence to the course assessor. In order to achieve this qualification, apprentices must demonstrate that they have met the required assessment criteria.

These apprenticeships are assessed through the work completed during the course and submitted in a portfolio of evidence to the course assessor. In order to achieve this qualification, apprentices must demonstrate that they have met the required assessment criteria.

End Point Assessment (EPA)

  • Knowledge Test – using scenarios and questions.
  • Competency Based Interview – this interview is an opportunity for apprentices to demonstrate the skills, knowledge and behaviours they have developed from across the standard. As well as answering questions asked by the EPA assessor, apprentices will also showcase the portfolio of work they have previously completed during On Programme.
  • Project Presentation – assessment of work-based project, followed by a presentation of the project.
  • Portfolio of Evidence – assessment of work completed during programme.
  • Professional Discussion – this discussion relates to continuous professional development activity and tests the apprentices’ in-depth understanding of their work and industry, and application of knowledge, skills and behaviours. It differs from an interview, which tends to consist of an assessor asking questions and the apprentice answering them; this EPA has more scope for professional interaction and discussion.

All aspects of the assessment strategy must be successfully completed to achieve certification.

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